Code-blue TOOLVOX X3 Bedienungsanleitung PDF herunterladen (Seite 99)

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ToolVox® X3

Administrator Guide

Troubleshooting

Log Files

Overview

TheEventServerplug-inwritesmessagestoaloglewhencertaineventshappen.Thelogleisa

normalpartofXProtectandisnotpartoftheCodeBlueintegrationsoftware.Youcanviewthelogles

todiagnoseproblemsorverifythattheSystemConnectorisconguredproperly.

LogmessagesgeneratedbytheCodeBlueEventServerPluginaremarkedwiththetext“CBEvent-

ServerPlugin”.

File Locations

InXProtect2013R2,theloglesthattheCodeBlueEventServerPlugincanbefoundhere:

C:\ProgramData\Milestone\XProtectEventServer\logs\MIPLogs\

ForotherversionsofXProtectandotheroperatingsystems,contactMilestonesupport.

Sample log messages and what they mean

Theseexamplesareintendedtodemonstratetypicallogentries.Thisisnotacompletelistofpossible

log entries.

CBEventServerPlugin Attempt to create socket failed for: CBTV16.

(IP=192.168.10.21) (Port=8000)

First,weknowthislogentrywasgeneratedbytheCodeBlueEventServerPluginbecauseitstarts

with“CBEventServerPlugin”.Therestofthemessageindicatesthatthepluginwasunabletoopen

acommunicationchannelontheIPaddressandportspecied.CheckthattheIPaddressmatches

thatoftheEventServer,andthattheportisnotinusebyanotherprogramontheEventServer.Ifyou

needtochangethesettingsofthatToolvox,youcanseeherethattheunitthatneedstoberecong-

uredistheunitcalledCBTV16.

CBEventServerPlugin Conguration changed. 3 Toolvox Media Gateways are

now congured.

AchangewasmadetoaToolvoxMediaGatewayunitinManagementClient/ManagementApplication.

Maybeonewasadded,removed,oredited;thenumbertellsyouhowmanyToolvoxMediaGateway

unitsarenowpresentintheconguration.Youcancomparethistopastnumbers.Thismessagealso

appearswhentheEventServerrststartsup.

ThefollowingexamplelogentriesjustrepeatwhattheCodeBlueSystemConnectoralarmsinSmart

Clientsay:

CBEventServerPlugin [300] is dialing [200]. (Toolvox IP=192.168.10.2)

CBEventServerPlugin [300] and [200] were connected. (Toolvox

IP=192.168.10.3)

CBEventServerPlugin [300] hung up. (Toolvox IP=192.168.10.4)

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